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Have you raised this issue as a formal complaint previously?

Yes

What is the service that failed to meet your expectations?

If you are contacting us about a repair or other Housing issue for the first time you can do this by visiting our Repairs page or completing the Ask housing form.

If you are reporting damp to your property please visit our problems with damp page.

If your complaint is an appeal about a housing application please instead complete our Housing allocation appeal form.

If your complaint is to do with a pothole or other roads or pavements issue please complete our Road defect form. This will ensure we capture the correct information and will mean we resolve the issue faster.

If your complaint relates to social care please complete our Adults, children and young peoples complaint form.

We only deal with Housing Benefit and Council Tax support. For other benefit issues contact the Department for Work and Pension.

For appeals against parking tickets (PCNs) please complete our Parking appeals form. Completing the complaints form will not pause any enforcement action and may lead to extra fees.

What is the main issue of your complaint?

Help us improve our services by selecting the main issue of your complaint.

What went wrong?

Please provide specific details where you can. For example any dates, locations, reference numbers or names of people involved. This will help us investigate your complaint.(Max 2000 characters)

How can we make it right?

Please write a brief message about what we can do better next time and help us improve our services.(Max 2000 characters)

Supporting documentation (optional)

You may want to upload additional documentation to help us respond to your complaint.

No file choosen

The selected file must not exceed 2MB and must be a JPG, JPEG, PNG, TIF or PDF format.

Would you like to submit your complaint anonymously?

By submitting an anonymous complaint we will be unable to provide you with updates on your complaint status.

Yes

By submitting an anonymous complaint please be aware we will not be able to provide an update on your complaint.

Your contact details

First name: *

Last name: *

Email: *

Property name and number: *

Street: *

Town: *

Postcode: *

Example: RM1 3AR

A contact number is required,what would you like to provide?

Home Phone Number

Mobile Number

Both

Mobile Number: *

By clicking the submit button, you agree to the information you provide on this form being processed in line with our data protection policy.

Complaint

What went wrong?

How can we make it right?

Help us improve our services by selecting the main issue of your complaint

Reason for Complaint

Complaint Received